Hours of Operation & Service area

Tu2 Heavy Duty Crates & Pet Supplies is open Monday through Friday from 10am to 6pm, and on weekends by appointment only.

Tu2 Heavy Duty Crates & Pet Supplies provides crates in the contiguous United States  (including the District of Columbia), shipping and delivery fees may apply and can vary by distance or location. 

Fitting your dog for a crate is essential for their comfort and safety during confinement. Here's a short guide on how to do it:

1. Measure Your Dog: Start by measuring your dog's height from the floor to the top of their head while they are standing up. Measure their length from the tip of their nose to the base of their tail. Note these measurements.
2. Choose the Right Size Crate: Based on your dog's measurements, select a crate that is tall enough for them to stand up comfortably and long enough for them to stretch out when lying down. There should be a few inches of extra space for movement.
3. Consider Growth: If you have a puppy, consider their expected growth when choosing a crate. Some crates come with dividers to adjust the size as your puppy grows.
4. Provide Comfort: Add a comfortable bedding or mat inside the crate to make it a cozy and inviting space for your dog.
5. Introduce Gradually: Once you have the crate, introduce it to your dog gradually. Place treats and toys inside to encourage them to enter. Make sure the initial experiences with the crate are positive.
6. Supervise Initially: During the early stages of crate training, keep a close eye on your dog when they are in the crate to ensure they are comfortable and not anxious.
7. Adjust as Needed: If your dog seems uncomfortable or anxious in the crate, reevaluate the size and consider consulting a professional dog trainer for crate training tips.

Remember that crate training should be a positive experience for your dog, providing them with a safe and comfortable space. Properly fitting the crate to your dog's size and needs is an important step in ensuring their well-being and comfort while using the crate.

Most of our crate models can be used indoors or outdoors and are great for home, office or business use. Depending on the style and model, many of our crates come with wheels for easy mobility, can stack to save space , and can be used for grooming, training or whelping.  

While some of our crates are collapsible and can fold for easy storage, not all models fold. Foldable crates are model specific. Although some crate models are not collapsible, they can easily be  disassembled for easy storage .

We accept Cash, Visa, MasterCard or Zelle. 

 We can deliver locally or ship in the continuous United States. Delivery and shipping time and fees may vary by location. 

We guarantee that our heavy-duty pet crates are built to withstand the toughest challenges and provide a safe and comfortable environment for your pets. If you are not completely satisfied with your purchase, we will make it right. Here's how our guarantee works:

1. 30-Day Money-Back Guarantee: If for any reason you are not satisfied with your heavy-duty pet crate within the first 30 days of purchase, you may return it for a full refund. No questions asked.
2. Quality Assurance: Our heavy-duty pet crates are crafted with precision and durability in mind. If you encounter any manufacturing defects or issues with the crate's quality within one year of purchase, we will replace it at no cost to you.
3. Lifetime Warranty: We are confident in the long-lasting performance of our heavy-duty pet crates. For as long as you own the crate, if it fails to meet our quality standards or malfunctions due to manufacturing defects, we will repair or replace it free of charge.

To make a claim under our Heavy Duty Pet Crates Satisfaction Guarantee, please follow these simple steps:

1. Contact our Customer Service team at Tu2HeavyDutyCrates@gmail.com to initiate your return, replacement, or repair request.
2. Provide proof of purchase, such as your order number or receipt, to verify your eligibility under the guarantee.
3. Follow the instructions provided by our Customer Service team for the return, replacement, or repair process.

Terms and Conditions:

• This guarantee applies only to heavy-duty pet crates purchased directly from Tu2 Heavy Duty Crates or an authorized retailer.
• The guarantee is non-transferable and applies to the original purchaser of the crate.
• Damage resulting from misuse, abuse, or neglect is not covered under this guarantee.
• Tu2 Heavy Duty Crates reserves the right to determine whether a claim is valid and to provide appropriate resolution.

At Tu2 Heavy Duty Crates, we are dedicated to delivering products that provide safety and comfort for your pets. Our Heavy Duty Pet Crates Satisfaction Guarantee underscores our commitment to your satisfaction and your pet's well-being. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team.Thank you for choosing Tu2 Heavy Duty Crates, where we make pet safety and satisfaction our top priority.